Recently, my partner’s 2023 Mustang Mach-E was stolen. We’ve filed a police report and sent it to Ford to see if they can track it, but it’s causing her immense stress, and it could take 24-48 hours for them to get a location. By then, the car might be long gone, wrecked, or partially ruined—who knows.
Has anyone had experience with their Mustang Mach-E getting stolen? I’d greatly appreciate any tips or information you may have learned through the process and how you handled it.
Thank you so much, any information would help. She’s been going through a rough time.
Bela said:
If the car has been paired with her Ford app, the car’s current location will show up on it.
It has been, but unfortunately the person who stole it disconnected her phone, so we lost access. I would have thought Ford would have a feature to require a PIN to remove our connectivity, but apparently not?
@Billy
I don’t quite understand how the car was disconnected from the app? I don’t think there’s a way to disconnect the car from the app on the car side. It has to be done in the app, and in order to do that, it has to be the specific phone that the app is running on with your login credentials (username and password), which is why your car recognizes that phone as a key. I may be mistaken, and if I am, then someone please explain and correct me.
If it were me, I’d want it to either not be found or to be totaled. I’d rather get a new car than get the stolen one back, which is probably beat to hell by the thief.
Asher said:
If it were me, I’d want it to either not be found or to be totaled. I’d rather get a new car than get the stolen one back, which is probably beat to hell by the thief.
Best advice I saw was to consider it gone and hope it never returns. If it does, it will be ruined and cause much more stress for you and your wife to sort it out. Better off going through insurance and getting a replacement.